Q&A

Q&A

Who are The Meeps? 

Long story short: We are a small family business. Own and run me (Luna) and my Partner. We wanted to start a brand with cute, affordable, and sustainable merchandise. It is important for us to minimize plastic use, support local businesses and provide high-quality (handmade) products. 

The Meeps was inspired by Board Games but we don’t want to stop there! We are looking for creating products inspired by other geek stuff. 

How do you curate and select products?

I design all the products myself and make all handmade accessories. The t-shirts, stickers, and pins are made by different local providers in Oregon. 

Do you have a size chart? 

We are working on adding it to the site soon. In the meantime, if you have a question, please feel free to reach out to us.

How can I reach you?

We are available to help via email at luna@themeeps.co or fill out the online form. We will do our best to respond to all emails within 2 business days. You can also get in touch on Social Media (Facebook, Twitter, Instagram). 

Do you use eco-friendly packaging?

We use paper and cardboard packaging from Eco Enclose. The envelopes we use are made out of recycled paper and it's fully recyclable; including the shipping labels. 

Can I make changes to my order after it has been confirmed?

After your order has been placed, you cannot make changes to your order from the site, we will fulfill your order as soon as possible. However, you can contact us at luna@themeeps.co, if your order hasn’t been fulfilled we may be able to make changes. 

Shipping

We provide FREE standard shipping for orders over $70 within the US. We use USPS as our primary shipping carrier, the prices vary according to their rates. 

We have international shipping available subjective to USPS service. Here you can see their International Service Suspensions.

How long does it take to get my order?

Orders are fulfilled in 2 - 6 business days. We'll send a tracking number once your order ships. Your order will arrive in between 4 to 8 business days, maybe take longer depending on the country.  

If you have been waiting for your order for over a week, please contact us.

What payment methods do you accept?

We currently accept payment from PayPal as well as any major credit card provider (Visa, Mastercard, American Express, Discover).

Do you have a physical location?

Currently, we don’t have a location, but we will announce on our Social Media accounts when participating in fairs, expo, and conventions. 

 



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